Refund policy

Exchanges, Returns & Refunds

Customers must notify us within one (1) day of receiving their order if:

·       The item is defective due to materials or workmanship; or

·       There is an error in the size or measurements made by Amore Atelier Dubai.

Claims must be submitted by emailing info@amoreatelier.com together with clear photographs and videos of the item.

Exchanges are only permitted where the defect or sizing error is determined to be the responsibility of Amore Atelier Dubai.

As our products are custom-made, we do not generally offer refunds.

Where a refund request is exceptionally approved by Amore Atelier Dubai, it will be issued only as a Credit Note in the same customer's name and for the same purchase value. Credit Notes are valid for two (2) months from the date of issue and may be used toward any future purchase from Amore Atelier Dubai.

Complaints submitted after one (1) day from delivery may not be accepted unless accompanied by a valid reason and approved by Amore Atelier Dubai.

Cancellation Policy

Online orders may be cancelled within four (4) hours of purchase by emailing info@amoreatelier.com.

If the cancellation is approved, the refund will be processed to the original method of payment within 15–40 days, depending on the customer's bank or card issuer.