Need help?
Frequently Asked Questions
Amore Atelier is a one-stop-shop where you can find the complete range of modest wear clothing for women.
No need. To ensure a smooth and easy transaction, you can place your order as a guest or contact us directly via WhatsApp at +971 52 802 4591.
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Amore Atelier Dubai accepts the following payment methods:
Cash-Cheque-Local and International Bank Transfer-Visa and Mastercard Debit/Credit Cards-Apple Pay-Google Pay-Tabby-Tamara
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The local shipment will be by land with local courier and International shipments will be by AIR with DHL, Aramex and FedEx only .
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Modest Wear Collection
· New Orders
o Within the UAE: 15 working days
o International: 18 working days
· Ready-to-Wear Designs
o Within the UAE: 3 working days
o International: Up to 8 working days
Bridal & Party Dresses
Online Orders
Estimated delivery times are:
· Within the UAE: 10–30 working days
· International Orders: 20–35 working days
Atelier Orders
For customers who place their orders at our atelier, the delivery date will be confirmed at the time of purchase and stated on the sales invoice. The delivery date indicated on the invoice shall be considered the agreed delivery date for the order.
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Customers must notify us within one (1) day of receiving their order if:
· The item is defective due to materials or workmanship; or
· There is an error in the size or measurements made by Amore Atelier Dubai.
Claims must be submitted by emailing info@amoreatelier.com together with clear photographs and videos of the item.
Exchanges are only permitted where the defect or sizing error is determined to be the responsibility of Amore Atelier Dubai.
As our products are custom-made, we do not generally offer refunds.
Where a refund request is exceptionally approved by Amore Atelier Dubai, it will be issued only as a Credit Note in the same customer's name and for the same purchase value. Credit Notes are valid for two (2) months from the date of issue and may be used toward any future purchase from Amore Atelier Dubai.
Complaints submitted after one (1) day from delivery may not be accepted unless accompanied by a valid reason and approved by Amore Atelier Dubai.
Cancellation Policy
Online orders may be cancelled within four (4) hours of purchase by emailing info@amoreatelier.com.
If the cancellation is approved, the refund will be processed to the original method of payment within 15–40 days, depending on the customer's bank or card issuer.
